Disappointed and inconveni10enced and frustrated

<p>Claim: ********** </p> <p> </p> <p>I’m highly disappointed and more aggravated than ever. Discovery Insure does not live up to the perception that they create when doing their advertising and the people who work there certainly do not know how to represent it. Being a Discovery Vitality client i was considering having my insurance through Discovery until last week when i when i was in an accident. I was bumped by a Discovery Insurance client and when i called i was advised to forward my claim to ********** I adhered to the protocol and did just that, i then followed up with my claim 48hrs later where i was assigned a claims consultant by the name of Radichaba Machaba, he gave me claim forms to complete and i did just that. This gentleman was a pleasant person in the beginning, he advised me that my claims forms are received and that an assessor will come to my work to view the damage on my car, until on the 23rd when i did a follow up on how far my claim is and when assessor will be coming. I was contacted by an assessor from net assist being a 3rd party coming and spoke to Alex who was more than willing to come to my work place to view my car, he was told by his supervisor that they cannot go out and view a 3rd parties car and that its my duty to go get my car evaluated. When i asked Radichaba Machaba why he did not advise me of this earlier and why their claims forms do not give clear and concise information regarding my duty to take the car to the assessor he could not answer. He was not empathetic to my frustration and the inconvenience that it would cause me as an external client, all he could say to me was he will get back to my email query in 48hrs ( another complain i have as nowhere in their claims documents does it state that any query I send to discovery insure will be attended to in 48hrs. he wanted me to understand that they only have 10 people in his time and that he will speak to me when he gets to my claim. He was rude and was not willing to understand my frustration. I asked discovery why their claims documents are subjective and they can’t respond. the assessor from net assist was willing to come view my car at my work place, assessor by the name of Alex gave me his cell number to send him directions to my work, after doing that I’m now being told by Radichaba from discovery that i need to abide because I’m 3rd party. this is not now you treat people nor external people seeking assistance after being impacted by their client. i will inform everyone I know and will take it to social media if it means i need to tell people how I felt I was ill treated and not respected by discovery and how much frustration they caused me and inconvenience at work. I want my vehicle assessed at work and the claim to be resolved ASAP especially given the frustration they have caused me, I’m even strongly considering cancelling my vitality because i refuse to be part of a company that will cause me more stress in my time of frustration. I’m really disappointed</p> <p> </p>