Disappointed

The initial start to the claim went well. The claim was assigned to Maphee Aubrey Mo***eng. I requested an assessment done at a suitable panel beater near to where I stay (Honeydew). This was done and the claim was approved, BUT for a panel beater in Midrand!! I have tried more than 6 times to reach Mr Mo***eng, the claims assistant, but he does not reply to my emails! This process is now dragging on for almost two weeks. I expect much more from Discovery! Hopefully, Rendani at the call centre can assist further after my call today (where I still could not speak to my allocated claims assistant Mr Mo***eng!?).