Disappointed

I submitted a claim on Friday the 30th of May 2025. Upto this day I am still waiting for them to send me the voucher after I was notified that my claim was approved.

A lady by the name Jaydene sent a confirmation email saying a voucher has been sent to me on Friday , I mailed her back and ask where the voucher was sent to n she told me to check my spams that's where I'll receive it checked and there was nothing on my spam box I mailed her back and then she came back to me saying I will receive it in the next business day. I explained my frustrations to her n she didn't respond.

Today as the next business day my spam box is still empty, I emailed her to follow up in the morning upto this far she haven't responded to my email.

What am I expected to make out of this.? I was very patient, two weekends without a phone. How long am I going to keep on checking my spam box for? I would really appreciate updates to show that I am a valued client. Throughout this claim I was the one calling for updates if I don't call no one gets back to me. This is honestly an unacceptable service I was not expecting this kind of service from you.