Dionne Stevens from the Claims department.

Dionne Stevens from the Claims department.

Where do I begin, when our office had a claim for a client, Dionne Stevens was appointed as the claims handler, however, leaving messages, emails she never came back to me with any sort of feedback, I requested that the client panel beater needs to change she ignored the email and appointed a different panel beater in any way.

I then resorted to calling the PO for Discovery Insure's PA for assistance, which resulted in higher management calling me to resolve this issue.

After management got involved she finally did what she was support to do, I find it frustrating that once the management team gets involved then the claims team starts doing what they are supported too.

One more thing is when you call to speak to a manager they are always in a meeting, this will need to change as sometimes you will need to speak to a manager about something and they can't always be in a meeting or worse not phone you back.