Didn't realise service could be this poor

Discovery Insure really need to change the options on their call centre system. They should be: Please press 1 if you want to be on hold forever Please press 2 if you want to be on hold for about 15 minutes then get cut off Please press 3 if you want to speak to a consultant who will give you incorrect information about you claim Please press 4 if you want to speak to a consultant who will promise to get back to you, but won't Please press 5 if you want to speak to a consultant who will try to help you, but cannot Please press 6 if you want to speak to consultant who will actually help you, but before they can, you will be cutoff Please press 7 if you want to give up now and rather send a mail to *** that no-one will ever read or get back to you about Please press 8 if you want to be put through to Outsurance instead where maybe you'll have better luck

I have tried options 1 to 7, most of them multiple times. I give up!