1 reviews | Active since Jan 2014
Did the discovery consultants decide that Lockdown is a holiday period?
To say that I have had the worst experience with discovery will be an understatement.
On June 30 my vehicle got ****** outside of my premises. The tracker team was the ones who had notified us and in turn caught the guys who stole my vehicle. So I'll give credit and say that they were great. They found my vehicle within an hour.
But after that is when things went downhill. The following day I was told that the vehicle is at Aeroton Police Station and as such they needed a copy of the vehicle registration documents in order to go uplift it, which I sent. From then it took them a good week to tell me that the vehicle is not at Aeroton and was in fact missing. A gentleman from Jidz Recoveries even phoned me asking if I had collected my car.
Every time we called, we were put through to a new consultant and everytime they would say that they'll call me back with feedback. Obviously that hardly happened.
After that we were told that the vehicle is at Lenasia impound but due to a Covid-19 case, the pound was closed for decontamination. Last week Wednesday we were then told that the impound was opened and my car was ****** from the pound.
So essentially my car was ******, recovered, misplaced and then ****** again. But this time no one knew when it went missing our even how it went missing.
So in short, one month gone and still no news on what the hell is happening..
Thank you for raising your concerns.
The team is relying on SAPS to aid us in returning the vehicle back to you.
Please be assured the matter is being treated with urgency and we are looking forward to concluding this asap for you.
Your review has been relayed to the relevant management team for recognition and a prompt resolution.
More will be communicated to you directly.
Regards
Discovery Insure
Thank you for raising your concerns.
The team is relying on SAPS to aid us in returning the vehicle back to you.
Please be assured the matter is being treated with urgency and we are looking forward to concluding this asap for you.
Your review has been relayed to the relevant management team for recognition and a prompt resolution.
More will be communicated to you directly.
Regards
Discovery Insure
