1 reviews | Active since Jul 2010
Did I make a wrong decision
I joined discovery at the beginning of April and I am already regretting it...I wonder if I made a wrong decision. Here are my issues:<br> <br> 1. I am being told about vitality drive that gives me rewards based on points, I am told to go do an online assessment and when I get there I get all sorts of error messages on the internet. and then come reward time i will not be rewarded those points. I raised it up 2 weeks ago and I was told it has been escalated to IT and they will be in touch with me. upto this day, nothing.<br> <br> 2. Last week Friday I needed roadside, I called at 4pm and I only got assistance at 6pm, when it was already dark and getting dangerous..>REALLY discovery??<br> <br> 3. I logged a claim for my TV after load shedding messed it up and I was give Tshwarelo as my consultant, I asked him to push the service provider to fix my TV ASAP, he promised to call them and give me feedback and he never did, I sent him 2 emails and he has not responded to any of them. Funny thing he asked me to give him a compliment on hellopeter because he is competing with his colleagues to get the most compliments. His service leaves a lot to be desired.<br> <br> I am disappointed so far about this insurance. <br> <br>
Thank you for bringing this matter to our attention.
We are sorry for dropping the ball. I tried calling you to discuss this matter, however, you were not available.
Our teams are urgently looking into your concerns and we will contact you with feedback.
Kind Regards,
Tsholofelo
Discovery Insure
Thank you for bringing this matter to our attention.
We are sorry for dropping the ball. I tried calling you to discuss this matter, however, you were not available.
Our teams are urgently looking into your concerns and we will contact you with feedback.
Kind Regards,
Tsholofelo
Discovery Insure
