DICOVERY INSURE what a great disappointment

The most terrible client service thinkable. Logged my claim by 08.30 this morning. Consultant did not follow up during the day - Nil - ZERO communication from his side by the name of Mpho.Mamaregane. Avis called to confirm a rental vehicle was due for delivery by 11 AM. i am still waiting. Spoke to more than 3 consultants afterwards and they promised to get back to me. After several attempts to AVIS and DISCOVERY insure. apparently the vehicle is only going to be delivered by tomorrow. I find it attrocious that a premium is collected every month and thousands spent on advertising. Dicovery and AVIS is not up to it unfortunately.