Dicovery Insure Processes for Updating ITC Non-Existent

<p>I cancelled my policy with Discovery Insure in August 2016 after receiving terrible service with a claim which was only resolved when the CEO stepped in.</p> <p> </p> <p>When I took the policy in January 2016, Discovery Insured uploaded onto my credit profile at the credit bureaus (I download my Transunion report frequently) that I have opened the policy and loaded the premium there. However, since I cancelled my policy, Discovery Insure has failed to notify the credit bureaus that my policy has been cancelled. It is now showing that I have two car insurance policies (Discovery Insure and my new service provider) at the credit bureaus.</p> <p> </p> <p>This is holding up a home loan application that I'm doing as the lender believes I have two insurance policies and therefore have less disposable income than I declared on my application.</p> <p> </p> <p>The call centre failed to understand my issue when I called Discovery Insure to ask that the update be done or that I at least get a letter to say my policy is no longer active. The call centre sent my query to the Finance department and Nerissa Gounden was very unhelpful when contacted. She also failed to understand the issue when I explained and kept on personalising it to herself trying to help.</p> <p> </p> <p>Discovery Insure should not run an insurance business if their processes are not in place as it affects us in ways they cannot imagine. It means once you've been a customer at Discovery Insure, your credit report is messed up.</p> <p> </p> <p>All us is for Discovery Insure to do what they did when I tok up the policy: contact the credit bureau and load my profile correctly and that is to reflect a cancelled policy.</p> <p> </p>