Dicovery Claim

Its taking over 2 months to sort my claim out. I have dealt with more than 2 people dealing with this and to date its not sorted out, Please see the email I send to Adele Venter.. Please refer to the initial email from discovery . The first email says that alternates to certificates is allowed. The contradiction in your communications as per email is noted. It is therefore assumed that you do not have any intention of paying and are looking for means in which to dispute the claim. Your telephone call to me a day ago serves as reference. I urgently require a copy of this, since your conversations are recorded. It is in poor taste that as your customer, you have the audacity to insinuate my watch is ****. You have no basis to make such claims. Discovery has sent out their own assessors to record/verify my belongings, it is therefore problematic that at the time of claiming, disputes on what I own and its authenticity is in question. I have also have an issue With reference to you getting a jeweler to make a ring for me or you trying to replace it, after the above conversations with Adele, I now do not feel comfortable with this. Furthermore, and to my knowledge contributions are set at the value insured. As a good customer I have paid my contributions on time and without hesitation. I am therefore disappointed that the attitude displayed is one of contempt.

Can someone tell me what going on. I have had bad service with discovery since I joined, If you look at the records, my policy was drafted incorrectly. My account was going off a wrong account, when I was in a car accident, discovery made a mess up with my rental. I didn't end up even having a rental car? Should I add on. I had to run up and down to the police station on behalf of you claims assessors because they to lazy to do this. Its pathetic that we don't have decent insurance companies out there. Your brokers advice gave me bad advice. Adele cc'd Cindy Postman on the email and to date she has not have the decency to respond to me . I want answers and not contradicting messages. I want this sorted out.