Diabolical Service from Discovery

Hi. If there was a zero rating option available I would have picked that one. I canny describe the incompetence and diabolical service I have recieved from Discovery Insure. I had an accident on the 17th December while I was in the middle of my holiday. Road side assist does not exist with Discovery when it's not in a city centre. I somehow managed to get my car to Paarl where I had to book my own rental vehicle! My vehicle was only picked up by discovery for assessment 2 weeks after the accident. My vehicle is still sitting in Cape Town - 2 months after my accident...I think this must be a practical joke. Discovery then approved half of the repairs based on an initial assessment, but when the second assessment revealed more damages they are declining further damage repairs...its 2 months now since my accident and today I was asked by discovery to fly down to Cape Town to sign off the half finished repairs, pay my excess and then miraculously drive my still broken vehicle back to JHB. I am gob smacked at Discovery's lack of integrity, I'm speechless and I am hand cuffed....

Please help