DI not providing proper feedback for Sep 2016 Vit Drive Payback not yet been paid

<p>Good day</p> <p> </p> <p>I have been patiently waiting for feedback on hy my Vit Drive Payback has not yet been paid nor showing that this is calculated to be paid for Sep 2016. The DI call center has excuses for not getting the emails and has no clue on what is going on.</p> <p> </p> <p>This is NOT acceptable! Please het the act together and inform me why my payback has not yet been calculated or paid.</p> <p>A DI call center agent phone me now and has no clue to the query that has been dragging since 29th September / 1st of October and where the case is. Excuse – they did not get the mails but the ones i forwarded to gauescalation as DI don’t reply to their emails.</p> <p>This is poor customer service!</p> <p> </p>