DG Tracker - What a Device!!!!!!!!!!

Something does not make sense about your cash rewards. On the website it clearly states that the cashback rewards are calculated from your rewards percentage which is calculated from your monthly fuel spend. But, what they don’t tell us is that the cashback is calculated on the number of points received for that month, instead of the total fuel spend. For November 2017 I has 144 trips from that 144 trips 57 of those trips were classified and phone not connected or present. I have informed them that sometimes this device does not connect or while it’s connected but at the end of the trip it will show as not connected. Another thing, is that I will not wait until the device is connected as I need to get to where I wanna be nor while driving keep on checking if the device is connected or not. Now on that 144 trips I never has a harsh breaking or drove at night but was penalized on that. To my surprise I was penalized 60% because of the not connected device story and I only qualified for 25% of my fuel spend which is really ridiculous. According to their explanation I was told that “Imagine a marble resting on the passenger seat, when you accelerate and that object jerks back that is what they consider a harsh acceleration” How sneaky is this? I have reached 832 points, and I am not a risky and reckless driver. So, it is really impossible that the fuel spend is going to be lower than the driving points. There’s no way my qualifying percentage be 25%. This is ridiculous to say the least.