Device not recording

<p>I joined Discovery Insure in December 2016 and what enticed me was that one gets rewarded for good driving behaviour, this is checked through a DQ track device installed in one's vehicle.</p> <p> </p> <p>I noticed that the device hasnt been recording since the 13th of February and contacted discovery as this has a negative impact on how points will be allocated to my profile.</p> <p>Now Discovery Insure says my Phone is not compatible with the device but it has been recording perfectly since installation. How is that even possible??????</p> <p>Maybe i should move my business elsewhere for Discovery insure to take this problem seriously</p>