Device and phone app issues

The vitality drive device does not connect to the phone app and does not warn you of any fault until the drive has been completed and you review it. I have had points deducted and discovery does not care to fix this. I get told that they can't give points for uncovered trips. This is a huge fault which is unfair to the client losing points. This has happened on previous occasions as well. I have multiple other products with Discovery and I'm am considering canceling all due to unwilling to assist their clients and providing proper answers.