DESPICABLE SERVICE

After i reported my accident, it took a few days for the vehicle to be towed. i had to follow up. The booking for the hire car was incorrect and Avis did not have one for me. i have never ever been contacted by any member of Discovery Insure to update me on my claim. I followed up several times, to be told that the repair on my car is just over R4000, less the excess, they are paying me out +- R900, i must take my car to my own repairer, as my car is 18 years old, and thy will not give me a warranty on the repair. My husband accepted that, last week. My vehicle still has not been towed to the repairer of my choice, and i still have not heard from one person that works at Discovery insure. Once this whole debacle is over i am looking at moving on. What despicable service, they sure as hell know how to debit your account for the premiums.