Despicable customer service and no regard for client interest by Discovery. DO NOT get insured with Discovery Insure. For your own sanity.

Despicable service from Discovery Insure.

I've been insured with Discovery Insure since the beginning of the year. In June I switched banks and requested that they add my new bank to debit from. They indicated that this could only be done by me on their website. I contacted them several times to inform them that my login details were not working and that they should furnish me with their bank details to I can make manual payments in the meantime. I called several times to request for the banking details from Tintswalo and this was not done, meanwhile my husband and I were driving uninsured. I eventually needed to take another insurance because we could not continue driving our cars without insurance. When I contacted Discovery at the end of August to request cancellation of my policy they suddenly provided the bank details with the amount due and persuaded me to stay with them, I stayed and I made the requested payment and sent the proof of payment as agreed. Two weeks later I receive an email telling me my policy has lapsed. When I contacted them again I was put through to an unhelpful gentleman by the name Lehlogonolo Mokoena who told me and my husband point blank that he could not assist us with our query and hung up on me.

I left my new insurance company to stay with discovery only to be told that I cannot be helped and hung up on. I am disgusted by the service I have been receiving from the agents that have no willingness to assist client and have no interest in preserving any business for the company.

I am writing this review with my premium paid for the month of Sep, a cancelled policy with a potential insurer, and an insurer that has no desire to assist me with my query. I have never received such despicable service from an insurer in my 10 years of having car insurance. Discovery insure has no respect for its clients and no regard for their clients' interests at all.

I'm left here with a very sour taste in my mouth. If any other insurer sees this, contact me immediately for cover so I can part ways with this joke of a ****a shop of a company.