Deplorable Service

About 3 weeks ago, when my husband went down to the lounge to feed his fish, he discovered that the fish tank was leaking. My Husband managed to make a plan to stop the leak, but the cabinet that the tank was standing on was ruined. I phoned Discovery to lodge a claim, as they cover our householders insurance. They sent round an assessor. According to my husband the Assessor was a lovely young man, but did not know much about fish tanks. Anyway the insurance refuted our claim. I spoke to both the owner of the Assessment company, as well as the lady dealing with our claim. We were told that we could appeal against this, my husband sent an email explaining why we were not happy with the outcome, and apparently no one ever received it. What a surprise ! To date, no one has come back to us re our claim, and the fact we were not happy with the assessor they used. As per usual once Discovery has your money (ie your monthly contribution) you are ******ed, and are made to accept inferior service, and back yard assessors, who are all in cahoots with one another.