DENIED TO REPAIR MY CAR

MY CAR WAS BUMPED ON THE BACK AND THE DAMAGE WAS ON THE REAR BUMPER AND TOW BAR. DISCOVERY INSURE ONLY REPLACED THE REAR BUMPER AND THE TOW BAR WAS NEVER REPAIRED. I HAVE COMPLAINTS MORE THAN 10 TIMES CALLING KELEBOGILE HLATSHWAYO ON THE DISCOVERY INSURE CLAIMS DEPARTMENT PROMISING TO FIX IT SINCE JANUARY 2015 UPTO NOW, NOTHING HAPPENED. ALL THEY CAR IS OUR MONEY DEFINATELY NOT WHAT IS ON THE CONTRACT. THE CAR HIRE NORMALLY ON MY CONTARCT STIPULATED 30 DAYS BUT AFTER 2 DAYS OF THE REAR BUMPER REPLACEMENT I WAS CALLED BY DISCOVERY INSURE TO RETURN A CAR AS SOON AS POSSIBLE. AFTER THE CLAIM MY PREMIUM WENT UP AND HAPPENED WITHOUT CONSULTATION WITH ME.