Denied freedom of choice.

<p>Good day, my must start by saying that Discovery is a great product but their staff offer terrible customer service. My claim was approved by discovery to have my I phone 6 replace with I store vouchers which i then requested to have a cash payout as Samsung offers more more products for less on thier new flag ship models. With great difficultiy I managed to get a telecon with Porch from discovery, after a lengthy explaination from my side he eventually agreed that he will do a cash payout. However after a few days or so with no reply from discovery i tried calling porch but he refused to take my calls. he then tells the consultant on the phone wih me (from the background) to explain why he must do a cash pay out???? now via my broker he says I dont have a choice in the matter.</p> <p>Well Discovery, because of the attitude of poor staff like porch I will be certainly taking my business to a more customer orientated company if i donot recieve a call back from porch explaining his actions and decisions.</p>