Deliberate Deception and Sloppy Administration

1. They tried to snare me into buying a plan I didn't phone in for; 2. when I broke through their marketing front line, they spelt my middle name wrong; 3. the plan digital membership card specified that my cover would begin on 1 September, the expected month / 30 days after joining; 4. The membership certificate contradicted this by specifying that my cover would only commence on 30 September, in effect more than 60 days after joining; 5. a request that the spelling of my middle name be corrected was promtly processed however I was repeatedly not sent a corrected digital membership card; 6. a request that the correct waiting period of 30 days be app**** to the membership certificate has also been disregarded; 7. I now face the prospect of having no emergency cover at all for a month and / or further administrative inconveniences basically because of their tricky tactics and / or sloppy administration as I cancelled my prior insurer's cover 30 days after the Discovery Emergency Cover Policy was issued with the Discovery digital membership card reassuring me that their cover would indeed begin 30 days later on 1 September as advertised without realising that this start date was contradicted by the membership certificate which specified that the cover would only available from 30 September, 60 days after joining: the advertised waiting period for cover to activate was 30 days, not 60 days.