Delays and no communication on TP claim

Item: Discovery Insure
Rating: 1
Author: zoe T

The delays by Discovery to sort out my TP claim are causing me emotional turmoil. My car was assessed for damage on Monday( the entire rear of my car is damaged terribly) and I have been informed as I was informed by Dent Tech the assessment would be send by noon as my assessment was at 9am. The assessment was sent to Discovery and the person in charge on my claim is Gretchen Rubin who doesn't respond to emails or give any updates even when you ask. I called Discovery yesterday and I was told my assessment was not yet received? How when Dent tech sent it on Monday via email not post???? I got a call on Monday from Net Asses and I told them what happened but still no feedback. First of all, respect people and let them know what is happening and this is for Gretchen Rubin- respond to emails and let people know what is happening. Non response is plain rudeness.

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zoe T's updateReviewer Update

26 Oct 2023, 08:23

Literally the worst experience of my life riddled with lying agents. My car is open at the back and gathering dust despite many efforts to cover it. There is dust all the way into the speedometer. The settlement was approved last week and I am still waiting for payment. Why is it taking so long? I have been following up and was told it would be in account in 72 hours on Monday. 72 hours has passed and nothing. I am spending R400 per day to get to and from work. For a business that claims to care about people you are very **** at it. Pay me what you owe so I can fix my car, you are affecting the quality of my life.

zoe T's update26 Oct 2023, 08:23

Reviewer Update