Delaying tactics in submittin a Claim

<p>On 26 November 2016, the sunroof to one of the 2 cars insured with Discovery Insure got smashed/ exploded while I was driving in the vicinity of the Woodmead interchange, Northbound. I attempted to submit a Claim, a lady named Ruth informed my that since the sunroof was not listed, I could not submit a Claim, she however undertook to obtain records of when I first took the policy. SHe informed me that if the sales agent did not ask me about it, it is only fair to note that I would not reasonably be expected to know that I had to list it as an extra, furthermore, the policy is not even specific on that particular exclusion. Obtaining of the records would take 24 t0 48 hours according to Ruth, to date, I do not have any way forward whatsoever, despite calling in almost every day, the dates that I have called are as follows: 26 (Ruth), 28 (Tshepiso) November 2016, 01 (Mark Kuyper) December 2016. All these times, I did not get a straight forward answer on my request for the tapes. I was then told on 07 December 2016 that because I engaged the services of a broker, then my contract is with that broker. But yet discovery debits premiums every month from my account. Right now am very fed up with this lack of attention to my needs. All I want is for someone to produce those tapes showing whether I declined to have my sunroof insured or not. Then if I did, I will not pursue this any further, If I did not get asked, then discovery Insure must pay.</p> <p> </p> <p>This situation is very appaling and to even think that discovery insure claim to pride themselves with servicing their Clients. This matter will go all the way as a matter of principle. This does not give the insurance industry a good name at all.</p>