DELAYED INSURANCE CLAIM

<p>REF ********** : Phumla dealt with claim</p> <p>My family (Ben Mpati) has an insurance claim of gyser likage that damaged home, furniture etc. The insurance claim with Discovery Insurance was approved at begining of August 2016. Assesors were sent and some of damaged appaliances were fixed and the rest that were not fixed were going to be replaced. A flat screen tv and blackberry phone are the two items that have not been replaced and its over three months. I have been phoning and sending emails but Discovery and they have not been assisting and have been out a phone for over three months and not having television has been extremely inconvenient. They have not responded to any of the last emails that I have sent regards the outstanding items from the claim which was approved early August 2016. I'm sending a copy of this complaint to ombuds-man.</p>