Delayed Claim processing and lack of feedback

I was notified on the 12th that my car was written off, you would think that given the nature of my claim it would be treated as a priority so I can make arrangements to get a new car.<br> <br> Simphiwe the consultant responsible for my claim does not respond to any of the emails I send him, and he doesn't even call me to give me feedback on my claim. When he advised of the write off he asked that I send him the collection address for the car registration certificate and change of ownership document he would send me, which he didn't. I had to email him to ask for the document. On monday when no one arrived to collect those documents I called again to follow up, only then did he instruct the courier company, and informed me that my claim would be paid out 48 hours after receipt of the documents. 48 hours has passed, and nothing was paid. I called a number of times, unable to get a hold of him, his colleagues even sent him an email asking him to contact me. He has not given me any feedback or timelines on how long this would take, he is not at all respecting the urgency of my claim, he doesn't call unless i call him. I am so disappointed at the service I have received from Discovery