Delayed claim payout

I’m extremely frustrated by the ongoing delay in the settlement of my cash claim for a computing device, which I submitted on 28 May and was authourised on 30 May.

I was initially told the payment would reflect within 48–72 hours. That period has long passed, and I’ve received no communication during this time, until I took the initiative to follow up myself. To now be told to wait another 72 hours is completely unacceptable. This has already taken far longer than it should, and I’m losing patience.