Delay tactics in processing claims

We had an home invasion on 21 Dec 2017. I logged a claim with Discovery Insure on the 22nd of Dec 2017. Taking in consideration the time of year the incident happened I gave Discovery Insure some leeway dealing with the claim. First it was an issue to get an assessor allocated to the claim and from there on it just got worst. I had to contact Discovery Insure on a nearly daily basis to get any sort of feedback on the status of the claim. Empty promises are made when ever I contact them to get a status update with excuses each and every time I phone them. Today once again I was told the claim needs to be sent to a supervisor for authorization after being told on Friday 19 Jan 2018 the claim was approved with certain conditions by a committee held during their meeting. Still no communication as to when the claim will and how the claim will be finalized. We feel that we are being violated all over again in the way this claim has been handled as we are being treated by Discovery Insure as if we in fact *********. We did everything from our side to ensure they got all the information needed to speed up the process, even got quotes for a lot of the ****** items that were not requested by Discovery Insure and still the delay goes on. I am not at all impressed with their service and are extremely sorry I ever moved from my previous service provider to Discovery Insure. I would not recommend this service provider to be used by anybody in future.