Delay betweeen registered claim and assessment.

Your records are a little dated but it is fine now. The CK appointment was canceled and Net Assess said they would arrange for an assessor to come out to me. They allocated me to an assessor who sounds like his day is so full, there is a good chance he won't make it. I have subsequently arranged with him to go to my panel beater of choice (the reason I was avoiding CK Coachworks), Coetzee's Panel Beaters. The Assessor can now deal with the assessment as and when he can and I can get on with my business. My concern now is that I desperately need a courtesy car and have needed a car for a few days while waiting for this assessment. I have had previous experiences with Discovery and they have been good and smooth. This one not so much! What happened between registering the claim on the 14th, the email to confirm (same day), an SMS to appoint a liaison, another SMS to change that, and then ONLY WHEN I CALLED - response on the 18th but still no assessment on the 19th - YET.