Deeply Disappointed with Discovery’s Handling of Third-Party Claim

I hold third-party vehicle insurance with Discovery.

Earlier this year, I was involved in an accident that was entirely my fault. Discovery, however, only agreed to cover 70% of the damage I caused to the other party’s vehicle. Worse still, they compelled the individual to sign an agreement waiving any further claims against either Discovery or myself, effectively leaving them out of pocket for the remaining 30%.

As a matter of principle, I could not allow the third party to absorb costs for an accident that was my responsibility. I paid the shortfall personally.

I am disappointed by Discovery’s handling of this claim. The process was slow, impersonal, and ethically questionable. This kind of situation is precisely why I took out third-party cover, to ensure that others would be protected if I caused harm. Discovery failed to honour that expectation.

The only reason I have any involvement with them is the absolute inconvenience of dealing with insurance companies in general when moving your portfolio.

DO BETTER, DISCOVERY.