Deeply disappointed.

Pitiful but somehow expected result of a straightforward claim from Discovery who blame and penalise me for not doing their work. My letter to them - Dear X,

As disappointed as we are that you have rejected our claim, we are also not necessarily that surprised. It seems that Discovery has done as little as humanly possible to aid us with settling this claim.

We firstly submitted this claim mid-September - it is now late December. How on earth can it take over three months to arrive at your reasons tabulated below.

We would like to know exactly what you have done to contact the company, Alpex, who performed the remedial work on the electrical system. Did you ask them why they provided us with a certificate of compliance that purportedly predates the incident? Could this not have been a typographical error on just plain bad handwriting?

If the information you required was not to your satisfaction, then why didn't you demand a clearer explanation from Alpex?

In short, what are we paying you for?

My next step will now be to approach the ombudsman as we are frankly disgusted by the lack of care and professionalism evident by the way that this claim has been dealt with. We are also amazed by the insinuation that the information we supp**** was untruthful - what a liberty.

Also, as of today, we still haven't seen your promised rejection letter.

Your sincerely,

Robert & Tania Morgan

All this adds up to a lack of due diligence and a besmirchment of our good name. Hardly what can be described as ethical behaviour.