Deduction on claim

good day<br> <br> <br> i send a email yesterday and not yet received any reply on that email. i phoned in just now and could not speak to Thobile at the time. <br> <br> the adjustment on the claim are being described to me \as scratches on the car"<br> <br> WHAT!!!! a deduction for scratches???? <br> <br> I CONTEST THAT!!! The car has been insured as it is (except for accident damages). unless the car has been inspected and cleared from scratches and damages on 08/04/14. Please in that case forward documentation to me...<br> <br> <br> I need someone to rectify that adjustment and get back to me...<br> <br> <br> <br> Regards"""