1 reviews | Active since Nov 2016

30 Nov 2016, 17:34

DEDUCTING UNAUTHORIZED PREMIUMS

<p>I asked for a quote to determine how much my premiums would be if I added another car onto my policy. I reviewed the quotes but NEVER confirmed that the cover should be activated on the 2nd vehicle.</p> <p>At the end of November Discovery Insure deducted 1) my premium, 2) the pro rated amount for the 2 be vehicle and 3) the full premium for the 2nd car.</p> <p>I called in to find out who had accepted the quote as a cover but Discovery could not confirm and they still have not refunded me the 2 other unauthorized premiums. They promised to have this done in 48 hours but they haven't and I have not received any feedback from them.</p> <p> </p> <p>They don't wait for authorizations before going into your bank account to take your money! I will be changing insurance companies!</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply01 Dec 2016, 10:30
Official

Dear Hazel

This is concerning, we apologize for the unpleasant experience you've had and we'd like to resolve this matter.

We have emailed you requesting your policy number so we may follow up and get back to you, please respond accordingly.

Regards

Thabani