SB
Shaun B
1 reviews | Active since Nov 2014
06 Aug 2015, 08:58
Declined
With the lack of response and feedback I feel very discriminated, embarrassed and disturbed by your staff as to my personal and financial matters. I was not asked at any stage to substantiate anything that may reflect on my profile. <br> <br> \WRefNo#***#- Good day Re-issue declined - high loss ratio and premium too low"<br> <br> I was given no other option or solution just and liner... """
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Discovery Insure's replyOfficial
06 Aug 2015, 09:58Hello shaunb.berry,
We sincerely apologise for the lack of feedback with regard to the reissue of your previous policy but I can confirm the following:
The policy to which you are referring was lapsed effective 31/07/2014 due to non payment. This policy was lapsed as two debit orders were returned as unsuccessful.
On the 6th of September 2014 we then referred the matter to our Risk Management team to confirm if we could issue a new policy for you - this request was declined due to your risk profile at the time and as such there was no other alternative solution.
The steps followed above fall within our standard operating procedures and as such I can assure you that you were not discriminated against in any way or form.
If you have any further questions please call us on ***or email ***.
Kind Regards
Kesh Bassdhev
We sincerely apologise for the lack of feedback with regard to the reissue of your previous policy but I can confirm the following:
The policy to which you are referring was lapsed effective 31/07/2014 due to non payment. This policy was lapsed as two debit orders were returned as unsuccessful.
On the 6th of September 2014 we then referred the matter to our Risk Management team to confirm if we could issue a new policy for you - this request was declined due to your risk profile at the time and as such there was no other alternative solution.
The steps followed above fall within our standard operating procedures and as such I can assure you that you were not discriminated against in any way or form.
If you have any further questions please call us on ***or email ***.
Kind Regards
Kesh Bassdhev
Best regards,
Discovery Insure's reply06 Aug 2015, 09:58
Official
Hello shaunb.berry,
We sincerely apologise for the lack of feedback with regard to the reissue of your previous policy but I can confirm the following:
The policy to which you are referring was lapsed effective 31/07/2014 due to non payment. This policy was lapsed as two debit orders were returned as unsuccessful.
On the 6th of September 2014 we then referred the matter to our Risk Management team to confirm if we could issue a new policy for you - this request was declined due to your risk profile at the time and as such there was no other alternative solution.
The steps followed above fall within our standard operating procedures and as such I can assure you that you were not discriminated against in any way or form.
If you have any further questions please call us on ***or email ***.
Kind Regards
Kesh Bassdhev
We sincerely apologise for the lack of feedback with regard to the reissue of your previous policy but I can confirm the following:
The policy to which you are referring was lapsed effective 31/07/2014 due to non payment. This policy was lapsed as two debit orders were returned as unsuccessful.
On the 6th of September 2014 we then referred the matter to our Risk Management team to confirm if we could issue a new policy for you - this request was declined due to your risk profile at the time and as such there was no other alternative solution.
The steps followed above fall within our standard operating procedures and as such I can assure you that you were not discriminated against in any way or form.
If you have any further questions please call us on ***or email ***.
Kind Regards
Kesh Bassdhev
Best regards,