Deception and incomprehensible incompetence.

This is a comedy of errors! Long story short: I lodged a claim, technician arrived at my house without informing me or arranging an appointment. Work was done but nothing works. I fired off a volley of emails to raise this issue and was met with a dismissive reply, untruths, another dismissive email - and the issue for which I've claimed remains unresolved. Ah yes, there was also an sms (yes, in 2024) in which a promise was made to attend to the problem. That doesn't surprise me - so I'm going back to Auto & General who are clearly the superior insurers.