Debited on a cancelled policy

Hi,<br> <br> I had agreed to have my vehicle insured from 1 July 2015, but on the 25th i called to cancel my policy which was going to commence on 1 July 2015.<br> <br> I was shocked this morning when i had noticed that my account had been debited with my first premium.<br> <br> I would like this funds to be in my account today (Thursday 2 July 2015), it is not my problem if your staff are *********** and cannot cancel a policy when requested to do so, furthermore i was told the policy has been cancelled when on the call with the agent.<br> <br> I do believe i was put through to the cancellations department, where i was only asked why i was canceling and when i disclosed that the cost was too high, i was not even asked if they could requote, which i find shocking of a company with a so called retentions department, well looking at the above i can understand why that wasn't done if a simple cancellation cannot be handled properly what do i expect.<br> <br> You will ensure these funds are transfered back to me today!