Debited my account twice in 1 month then cancelled my policy

<p>Discovery insure is unreliable and incapable of keeping thier database updated to say the least. I contacted them a year ago, asking them to update the policy holders name on my schedule. They said that doing so would result in a premium increase barring the fact that I had remained claim free throughout my stay with them. I agreed only to find that a year later the very same change that resulted in a premium increase , was in actual fact not made.</p> <p> </p> <p>I brought this to thier attention and once again was told that doing so would result in a premium increase barring the fact that I had remained claim free throughout my stay with them. Once again I agreed.</p> <p> </p> <p>My premium went from being R802 to R907</p> <p> </p> <p>On the 27th March they deducted R902 from my account and 3 days later they decuted R802 from my account. I notified them of this error on thier side and as they always do ,drag thier feet and take forever to respond queries, I decided to put a stop on the R802 and because of that they cancelled my policy. A policy that was paid R907 a few days prior. </p> <p> </p> <p>It has been 11 days since, the R907 has been paid but I am still sitting without cover and my policy still hasn't been reinstated although the premium has been paid which is beyond unfair.</p> <p> </p> <p>Discovery is still dragging thier feet when it comes to rectifying thier mistake. They have responded to my queries stating that as per thier finance work bench they did not debit the R907, they had only debited the R802 which is such nonsense becuase on the bank statement sent to them it clearly shows that they had debited twice and they have tried to deny this instead of taking responsibility.</p>