S
Sarah

1 reviews | Active since Aug 2025

10 Oct 2025, 11:09

***** debit discovery

Hi there I am absolutely furious I have a debit order of R4167.74 that went off my account this morning from Discovery insurance of and I have never had any policy with them. When called them they had told me my ID number does not show on the system which is right because I've never had any insurance with them however they say my account was debited for house and car insurance!! I don't even own property or a car!! I went on to speak to Reratile Kekana and she confirmed that the references used were indeed valid discovery codes however they won't disclose who the policy is under,I am taking further legal action for this matter because I feel this is going to be brushed under the carpet whilst still damaging my insurance profile. I need this money refunded as I have no dealings with Discovery insurance.

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Replies (2)
Discovery Insure
Discovery Insure's reply10 Oct 2025, 11:21
Official
Good day Sarah,

Thank you for bringing this matter to our attention. It has been acknowledged.

We understand your concern regarding the debit order and the seriousness of the issue raised. We sincerely apologize for the inconvenience caused. Please note that we are urgently escalating this matter to the relevant team for investigation.

Feedback and updates will be provided as soon as we receive further information.

Regards
Discovery Insure

Best regards,

Discovery Insure
Discovery Insure's reply29 Oct 2025, 16:14
Official
Good day Sarah,

Thank you very much for your patience. We sincerely apologize for the inconvenience caused. Please be assured that we have taken immediate corrective action to rectify the situation and have implemented more stringent quality control measures to prevent such issues from occurring in the future.

Regards
Discovery Insure

Best regards,