MM
Marais M
1 reviews | Active since Jun 2021
01 Sept 2025, 14:51
Deadly Silence.....
Trying to lodge a third party claim against the insured who is a Discovery Insure client. When you are not a direct client I am assuming their main intent is to ignore your claim. Claim lodged 16 July 2025. Last requirement submitted 29 July 2025. Still struggling to get an acknowledgement even from them. Claim *** refers
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Replies (5)0
Replies (5)
Discovery Insure's replyOfficial
01 Sept 2025, 14:54Good day Marais
Thank you for bringing this to our attention and please accept our apologies for the experience you've had so far. We'll refer this to our Liabilities team and ask them to reach out to you as soon as possible to assist.
Regards
Discovery Insure
Thank you for bringing this to our attention and please accept our apologies for the experience you've had so far. We'll refer this to our Liabilities team and ask them to reach out to you as soon as possible to assist.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply01 Sept 2025, 14:54
Official
Good day Marais
Thank you for bringing this to our attention and please accept our apologies for the experience you've had so far. We'll refer this to our Liabilities team and ask them to reach out to you as soon as possible to assist.
Regards
Discovery Insure
Thank you for bringing this to our attention and please accept our apologies for the experience you've had so far. We'll refer this to our Liabilities team and ask them to reach out to you as soon as possible to assist.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
15 Sept 2025, 15:02Good day Marais
Thank you again for bringing this to our attention and please accept our apologies for the delay in response. We’ve been liaising with our Liabilities team and they’ve confirmed you’ve provided all the required information, which they truly appreciate.
Unfortunately, the delay we’re experiencing is due to our client not providing the required information from their side. They’ve been trying, unsuccessfully, to reach him to request this but have not received anything. They cannot process the claim without the information and have written to him to advise him of this.
While we realise that this is not the outcome you would have liked, we have to wait for the information before we can continue to process the claim.
Regards
Discovery Insure
Thank you again for bringing this to our attention and please accept our apologies for the delay in response. We’ve been liaising with our Liabilities team and they’ve confirmed you’ve provided all the required information, which they truly appreciate.
Unfortunately, the delay we’re experiencing is due to our client not providing the required information from their side. They’ve been trying, unsuccessfully, to reach him to request this but have not received anything. They cannot process the claim without the information and have written to him to advise him of this.
While we realise that this is not the outcome you would have liked, we have to wait for the information before we can continue to process the claim.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply15 Sept 2025, 15:02
Official
Good day Marais
Thank you again for bringing this to our attention and please accept our apologies for the delay in response. We’ve been liaising with our Liabilities team and they’ve confirmed you’ve provided all the required information, which they truly appreciate.
Unfortunately, the delay we’re experiencing is due to our client not providing the required information from their side. They’ve been trying, unsuccessfully, to reach him to request this but have not received anything. They cannot process the claim without the information and have written to him to advise him of this.
While we realise that this is not the outcome you would have liked, we have to wait for the information before we can continue to process the claim.
Regards
Discovery Insure
Thank you again for bringing this to our attention and please accept our apologies for the delay in response. We’ve been liaising with our Liabilities team and they’ve confirmed you’ve provided all the required information, which they truly appreciate.
Unfortunately, the delay we’re experiencing is due to our client not providing the required information from their side. They’ve been trying, unsuccessfully, to reach him to request this but have not received anything. They cannot process the claim without the information and have written to him to advise him of this.
While we realise that this is not the outcome you would have liked, we have to wait for the information before we can continue to process the claim.
Regards
Discovery Insure
Best regards,
MM
Marais M's updateReviewer Update
02 Oct 2025, 09:52Still no progress or traction. Guys this is absolutely shocking and unacceptable. Surely you must have time standards for claims.
MM
Marais M's update02 Oct 2025, 09:52
Reviewer Update
Still no progress or traction. Guys this is absolutely shocking and unacceptable. Surely you must have time standards for claims.
Discovery Insure's replyOfficial
03 Oct 2025, 09:40Hi Marais
We do apologize for the delayed response.
Please be advised that your matter has been escalated to our Liabilities team for further review.
One of our agents will reach out to you, to address your concerns. We are truly sorry for the inconvenience and the frustration this has caused.
Regards
Discovery Insure
We do apologize for the delayed response.
Please be advised that your matter has been escalated to our Liabilities team for further review.
One of our agents will reach out to you, to address your concerns. We are truly sorry for the inconvenience and the frustration this has caused.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Oct 2025, 09:40
Official
Hi Marais
We do apologize for the delayed response.
Please be advised that your matter has been escalated to our Liabilities team for further review.
One of our agents will reach out to you, to address your concerns. We are truly sorry for the inconvenience and the frustration this has caused.
Regards
Discovery Insure
We do apologize for the delayed response.
Please be advised that your matter has been escalated to our Liabilities team for further review.
One of our agents will reach out to you, to address your concerns. We are truly sorry for the inconvenience and the frustration this has caused.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
06 Oct 2025, 19:37Hi Marias
We can confirm that our third-party claims team has been in contact with you, and a settlement offer letter has been sent for your review. Kindly review, sign, and return the document so that we may proceed with the payment.
We apologize for the delay in resolving your query and sincerely appreciate your patience. Please don’t hesitate to let us know should you require any further assistance.
Regards
Discovery Insure
We can confirm that our third-party claims team has been in contact with you, and a settlement offer letter has been sent for your review. Kindly review, sign, and return the document so that we may proceed with the payment.
We apologize for the delay in resolving your query and sincerely appreciate your patience. Please don’t hesitate to let us know should you require any further assistance.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply06 Oct 2025, 19:37
Official
Hi Marias
We can confirm that our third-party claims team has been in contact with you, and a settlement offer letter has been sent for your review. Kindly review, sign, and return the document so that we may proceed with the payment.
We apologize for the delay in resolving your query and sincerely appreciate your patience. Please don’t hesitate to let us know should you require any further assistance.
Regards
Discovery Insure
We can confirm that our third-party claims team has been in contact with you, and a settlement offer letter has been sent for your review. Kindly review, sign, and return the document so that we may proceed with the payment.
We apologize for the delay in resolving your query and sincerely appreciate your patience. Please don’t hesitate to let us know should you require any further assistance.
Regards
Discovery Insure
Best regards,