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juliano J

1 reviews | Active since May 2017

29 Nov 2017, 10:51

Dazzling Service Shelly-Ann Goeieman Discovery Insure Sandton

Greetings Discovery Peeps

Called Discovery Insure and was greeted by a lovely lady called Shelly-Ann Goeieman. That assisted me in amending a few aspects to a policy. Apart from that I inquired about Vitality.

Shelly-Ann took time to explain and answer each of my questions and had excellent knowledge about the product.

This past month I have spoken to at least half a dozen brokers and financial planners between OUTsurance, King Price, Quicksure, Dial Direct, SA Underwriters, Hippo Services, Miway, and Discovery (even my Financial Advisor who was good). But none of them provided such a dazzling as Shelly-Ann. Her energy flows through the phone.

I really believe and High Recommend she would make an amazing Broker/Financial Advisor because she has excellent people s****s and a calm and smoothing voice.

Insurance is already an industry where customers are reluctant /pulled/angry/difficult. Companies should train their staff to have her attitude and energy, I doubt the customer would be anything but happy afterwards.

Have a fantastic Wednesday and week and festive season Shelly-Ann :)

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Replies (1)
Discovery Insure
Discovery Insure's reply29 Nov 2017, 14:08
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Shelly-Ann and the rest of the team.

Regards

Discovery Insure