DC
Derek C

1 reviews | Active since Aug 2016

14 Oct 2016, 08:09

Data Protection policy info shared with ex wife- without consent after requested to be removed.

<p>It's been a year since my ex wife and i shared the same Policy. She was requested in 2015 to be removed from all informaiton on my Insure policy and any existing details. A month ago I after having a huge argument with her, it came out she still has access to my information through the Discovery Website and could access my personal information, tracking unit etc. for Insure. Huge Data protection, as I requested this to be done in 2015.</p> <p> </p> <p>In beginning of Sept2016 i logged the call with the Website support, whereby they confirmed yes she does have access. The problem is also she is a staff member. I have not given consent or permission for my personal details to be shared with anyone, nor is she an emergency contact on Discovery Insure. I was told her access was removed etc. but I have never received FORMAL CONFIRMATION in writing of this. There has been several communication sent and requesting feedback, and all i get back is...we will advise once we received feedback - This is not Acepptable and a breach of my personal data. </p>

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Replies (2)
Discovery Insure
Discovery Insure's reply14 Oct 2016, 14:28
Official

Dear Derek

We apologize for any frustration we may have caused.

We've called a moment ago, regrettably you are not available to take the call. We have, however, referred the matter to our our systems team to ensure there is no link between your profile and your wife's.

Regards

Thabani

DC
Derek C's update14 Oct 2016, 14:35
Reviewer Update

Hi, Thank you. I was in client meeting therefore could not answer. You are welcome to contact me again. i am looking for a formal communication Letter confirming that this had been resolved.