Data not pulling through from Ctrack

Plan number ***, tracking number +*** is totally operational on dqmapper but none of the data is pulled through to the Vitalitydrive dashboard or active rewards.<br> 07 Jan 2016: Issue logged by email, reference number *** allocated.<br> 21 Jan 2016: Talk to DQTrack technical staff, they say it is a known anomaly which they resolve per customer. Quality check 74198 is logged.<br> 05 Feb 2016: Talk to DQTrack technical staff the note on the record says the policy was cancelled on inception which is not true. The vehicle was continually covered since 1 Dec 2013 when the plan was commenced.<br> 09 Feb 2016: Talk to DQTrack technical staff Chant?, she follows up and says she or Martin will work on the issue.<br> 12 Feb 2016: Talk to DQTrack technical staff, quality check 74198 is escalated.<br> 22 Feb 2016: Talk to Elijah, he says quality check 74198 is closed because the December graph shows on VitalityDrive dashboard. I request that the issue be reopened as the true data is not showing. Distance travelled is not pulling through thus I get no active rewards. Please resolve!