Damaged Goods and Terrible Service

I am insured with Discovery Insure and the incident of my car has taken longer than 3 1/2 months to be resolved. The left wheel fell off the axle of the car mid-September. I pushed the claim through to Discovery Insure.

Discovery Insure had not verified my insurance as yet and it took a month to verify it. I took out insurance with the insurer 2 months before and this was supposed to be done then. My car was still parked at the panelbeaters during this month and no work had begun on it. They had rented a car for me during this period for 29 days. I had to lodge a complaint with the insurer stating that they did not rent a car for me for the agreed period.

After the month of verifying my insurance the rental car had to be returned as they would not rent a car for me for the period of my car being fixed, which would take another 6 weeks. I was without a car for this period whilst my car was being fixed.

To add insult to injury, my car returned unfinished. I took it back to the panelbeater to be finished this week on Wednesday. It has returned to me with more problems. My petrol meter is faulty and keeps changing as I drive. They changed the electronic settings of my car and my car no longer automatically locks when it drives. My steeering wheel felt smooth when I drove it out the premises of the panelbeater and whilst on the road it changed. It now feels like a car that does not have power-steering.

Discovery Insure has not lived up to the Discovery brand reputation and I cannot wait to change car insurers.