Daily ******* of Points

I have noticed that my fuel points are not updated as they should, I called them twice. Both times the answer was the matter is been escalated, lastly I sent them an email with the proof of all petrol slips and received an acknowledgement of email received. Till to date no action taken, not even a phone call, I resulted on blocking their payment, they were to quick to cancel my policy without even calling or emailing on what is the reason, but fine all is good. I'm done!