Daily points not correctly calculated

I was involved in an accident that I didn't cause. Discovery removed my diamond status..Now almost a year later I'm due to go from 12x months on gold to diamond status and suddenly Discovery is deducting points for no coverage. My data is always available, as is blue tooth and I'm driving the same route I have for years. They say they ll deduct 3x points for no coverage but only award me 15 points daily, or even zero. The maths even is incorrect. I went into Menlyn office and they sat on the phone for my whole lunch hour no resolution. Then Discovery mails me for daily screen shots which I showed them at Menlyn. Surely they can access this info their side. This same thing happened to me when I was due to go from gold to diamond status previously. Don't call me on cell only email me.