Daily Drive points not being logged.

On the 13th October I contacted Discovery Insure to inquire why my daily drive stats as recorded by the Discovery sensor in my car wasnot being uploaded to discovery . The result of this was that I stayed on Bronze status and got no fuel sash backs or Discovery Bank rewards. My first phone call resulted in a reference number and a promise of feed back. No feed back received. Second phone call resulted in an email suggesting various phone settings to be checked. this was done and reply sent back via email. No reply received. Subsequent phone calls which were put on hold for 20 plus minutes or disconnected by the call taker and several ignored emails despite being promised a response within 5 business hours never happened. I eventually got through to someone who took note of my problem and promised forward it their exec division. The result was phone call on the 22nd November 23 confirming that there was a problem which would be investigated and I would be kept updated. Since then no updates received and the problem remains. R Geyer ***