Customer Support Limited to Current Moment forget the past

Discovery’s conduct in this matter is unacceptable and falls short of the standard of service required in the insurance industry. I requested a basic and reasonable clarification and proof: confirmation of where, at the time I reinstated my Insurance PayBack to Discovery account for Drive, I expressly accepted any three‑year clause. As a customer, I am fully entitled to request proof of consent to contractual terms, particularly where terms and conditions are known to change over time.

Instead of addressing the substance of my query, the consultant challenged me, refused to acknowledge my right to request confirmation, and re**** solely and only referenced the terms and conditions on the 2026 website — which are not the terms applicable at the time of my original acceptance or to say I approved them. When I requested escalation, she refused and then terminated the call.

This behavior is procedurally improper, obstructive, and inconsistent with fair customer treatment. I require a formal escalation and a clear record showing where and when I agreed to the specific clause in question.

Warning to clients for Discovery Insurance, careful when you use their account and cancel insurance you lose the money due to apparent 3 year clause. How Discovery builds their big buildings .