Customer Service, What Customer Service

It is impossible to get through to the so called skilled service providers when you phone the call center for a claim and they don't respond to your emails. Even sending emails to those provided for complaints, supervisors or team leaders, don't get responded to. If you get through to a call center agent, they can't answer your questions and transfer you into no mans land, where nobody answers the call and you can be on hold for over an hour. They decide to write off a vehicle with minor damage, without a reasonable answer. When I requested a copy of the recording of when I recently added a vehicle, as I have a dispute, I was told I would get it in 24 hours, because they could not find it, but I am still waiting for it. I pay a lot of money for my car and household insurance, but with Discovery Insure, there is no customer service at all.