Customer Service not Important Anymore?

<p>I was wondering, is it just me or is the Customer Service at Discovery Health really going way down?</p> <p> </p> <p>I have been a Customer for more than 3 years and I must say my experiences in the last few months have really been shocking. In early October I wanted to get an update Schedule from Discovery for my Insurance Policy and have still not received it even after 3 calls and giving them multiple email addresses.</p> <p>I also logged a claim for house hold contents last month for a power surge on the 24th of October and except for this nice message : Your claim ********** will be handled by Anika Ramdeen. You can call them on ********** 784 or email ********** Track the progress of your claim by clicking the following link http://bit.ly/1HrHKF8 Discovery Insure I have really had no feedback what so ever on my Claim. I had to call multiple times as the Website status updates on my claim is either out dated or just incorrect. Whenever I call I always get alot of excuses and lip service and I even feel that the Customer Service Consultants get irritaed and just wants me off the line. Mutliple times I have asked for feedback and someone to call me with updates and after almost a month no one has ever called me.,</p> <p> </p> <p>I really think something is going way wrong with Discovery Insure, this was definitely not the kind of customer service I was always used to.</p> <p> </p> <p>I wonder should I be considering another Insurance company?</p>