Customer Service - Non -existent

I am have been a discovery insure client since 2016. I had a car accident two weeks ago and processed a claim (ref ***) with discovery. I have had to follow up on the claim multiple times with different call center agents other than the claim administrator (Boitshepo Baitsile) assigned to my claim. My claim was then reassigned to the technical team that is handling the nature of the claim Nqobile Mthethwa. Nqobile has not taken any of my calls and I have been directed to many other team members to track progress on my claim. After escalating Nqobile to her supervisor Cleopatra Thabethe. We have still not received feedback after email exchanges on the progress of our claim. As a client for over 6 years - I am frustrated and dissatisfied with the service I have received regarding my claim.