Customer Service NON EXISTANT.

I have recently moved my personal insurance to Discovery and was not wanting to get some business insurance on some items however their service has been NON EXISTNCE. I was put through to a Business Insurance advisor (Achmat Rasdien) in the Century City branch who went through all my stuff and promised to get me a quote. This was on the 18th March. I have requested the quote several times, reminded him via email, and mentioned that I would escalate if I did not get the quote. I have received nothing despite all this. His business number in his email signature does not work, and his cell phone number is never answered. Clearly Discovery do not want the business and maybe I should consider moving everything away from them.